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Privacy Policy

Rabbit Hole Rescue respects your privacy and is committed to protecting your personal information. This page explains what we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.

Last updated: 4 September 2025

What information we collect

We only collect personal information that is reasonably necessary for providing our services:

  • Contact details: name, email, phone number

  • Business information: sole trader/company details if relevant

  • Service details: intake form responses, notes from consultations, documents you choose to share

  • Technical data: website usage (cookies, analytics)

We do not collect sensitive health information for diagnostic or therapy purposes. Rabbit Hole Rescue is a non-clinical service.

How we use your information

We use personal information to:

  • Provide and improve our services

  • Respond to enquiries and bookings

  • Send invoices and manage payments

  • Share resources or updates you’ve opted into

  • Meet our legal and accounting obligations

We will never sell your personal information.

Sharing of information

We only share information when necessary:

  • Service delivery: trusted partners if you consent

  • Technology providers: email, payment, scheduling, and cloud storage services that support our business

  • Legal compliance: if required by law or to protect our legal rights

All third-party providers are required to meet reasonable privacy and security standards.

Storage and security

  • Information is stored securely using Google Workspace and trusted cloud platforms.

  • Access is restricted to authorised team members.

  • Data is encrypted in transit and at rest where possible.

  • We retain personal information only as long as necessary for service and compliance purposes.

Cookies and analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to:

  • Understand how visitors use the site

  • Improve functionality and user experience

You can adjust your browser to refuse cookies if you prefer.

Your rights under NZ Privacy Law

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your information if it is inaccurate

  • Complain to the Office of the Privacy Commissioner if you believe your rights have been breached

For more information see privacy.org.nz.

International data transfers

If we use tools that store data offshore (e.g., email, cloud storage), we take reasonable steps to ensure those providers protect your information to standards comparable with New Zealand law.

Contact us

Rabbit Hole Rescue
Email: hello@rabbitholerescue.co.nz
Location: New Zealand

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